At the salon

So when I got back to work after a weekend off, I come to find out that one of our clients is really, really pissed off at Amy Sue. Now when I say pissed off I mean so pissed she is taking us to court, yes I did say court. A week or so ago she got hair extensions put in-the ones that cost like $ 1200. She called a few days later saying they hurt and felt heavy and she thought they were damaged. So our policy is to have the person come back and we can fix the problems. Which she did and all seemed fine. Then on Saturday she came back and wanted them taken out, now keep in mind she just spent $1200 a week earlier to get them put in. So naturally you know she wanted her money back but we did our job to her satisfaction, she was happy both times she left. So now her husband comes into the picture(he conveniently was in Korea when she made her decision to spend the money) and he is pissed off too, comes in the salon which is full with clients and makes a huge scene, wanting his money back and being just out of hand. So she gives him the info for the company to call to see if they will give him the money back. About an hour later he calls back and said she is responsible for the refund. She's still holding her ground and said no. Fast foward to yesterday, we get a letter from her lawyer that they are suing us to get the money back. And to top it off we also got a letter from the better business bureau that they filed a complaint there as well. That's when Amy Sue got pissed they didn't have to take it there. So she said "bring it on, they are going to spend way more money then the $1200 they aready put out".

Can you believe what poeple won't do to get their money back. I guess it's different when it's $1200 verses $100 for color and a haircut. We never had someone that we couldn't make happy. As this goes on I can't wait to see how it unfolds......